COVID19 - Morzine Ski Chalets

 

Morzine Ski Chalets - Covid-19 procedures and policies (updated 7th September 2020)

We are following government advice and guidance to ensure the safety of our staff and clients. This is a continually evolving process and as such we will continue to adapt accordingly with the strict guidelines.

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For Winter 2020/2021 the following precautions will be put in place for all our properties:

-        Cleaning between clients will require significate time - On arrival day check in will be after 5pm and on departure day check out must be by 9am.

-        In all properties we will be disinfecting frequently touched surfaces (light switches, doorknobs, cabinet handles, remotes, etc.)

-        All properties will have hand sanitiser available

-        All properties will be provided with disinfectant and cleaning cloths for the clients use.

-        All our linen is washed professionally at a high temperature.

-        All our cleaning staff will be equipped with appropriate PPE to use whilst cleaning.

-        All properties will be well ventilated between clients

-        We are taking extra precautions to reduce any high volume 'Touch points' therefore we have reduced all properties soft furnishings (there will be no books/games etc and less cushions/throws/ordainments etc) and you will find information booklets and feedback forms online or via a QR code.

 

SELF CATERED PROPERTIES

We would like to clients aware and ask them to take responsibility and complete the following during and at the end of their stay:

-        Only use the dishwasher to wash all crookery and ensure all washing up is done prior to check-out.

-        Place all dirty laundry, towels/sheets/pillowcases and duvet covers into the shower cubical or bathtub ready for collection prior to checkout.

-        Please air the property as much as possible through your stay and for a minimum of 20 minutes prior to checkout by opening windows and doors.

-        Dispose of all rubbish including all leftover food prior to checkout.

-        When departing the property please sanitise the door handles and key boxes on using the wipes provided

-        Any unoccupied bedrooms/bathrooms in your property will not be made up and where possible will be locked to prevent unnecessary 'touch'

CATERED PROPERTIES

-        We ask all staff and guests to use the hand sanitiser provided when entering and departing the chalets. We also require staff and guests to wash their hands regularly.

-        Staff will wear a mask and gloves when cleaning communal areas and bathrooms.

-        We will reduce cross contamination on bottles/jugs/butter dishes/condiments etc. as much as possible with the staff serving where possible.

-        Before and after the use of the hot tub please use the hand sanitiser provided and we ask that you disinfect the touch points around the hot tub after use.

MAKING A BOOKING

All bookings for Winter 2020/2021 - A deposit payment of 25% is required to confirm the booking. After this time, the deposit is non-refundable. However, if travel restrictions, due to Covid19 prevent MSC from trading and you from accessing Morzine your booking can be moved to Winter 21/22 (subject to availability).

Balance payments will be due 8 weeks prior to travel and once these are received, they are non-refundable.

Covid19 T&C's summary for Winter 20/21

Provided that Morzine Ski Chalet is "open for business", then Morzine Ski Chalets does not accept any liability or responsibility and WILL NOT issue refunds, credit vouchers, or pay any other compensation in the event that you:

- Cancel your holiday or decide not to travel because of Covid 19. This includes, but is not limited to you being unable to travel because of restrictions imposed on you by your government/health authorities or travel provider due to COVID 19 or disinclination to travel.
- Showing symptoms and self-isolating before travelling due to COVID 19.

Due to COVID 19, if Morzine Ski Chalets is unable to perform its contractual obligations, because of business closure, resort closure or travel restrictions imposed by French authorities as a result of COVID 19, then a CREDIT VOUCHER to the value of your holiday will be issued. This voucher is valid for 12 months from the arrival date of your cancelled holiday. No other compensation or refund will be paid.

Quarantine, if you cancel your booking due to being enforced to quarantine on arrival in France or on return to your outbound destination your deposit payment (25%) will be non-refundable, however we will issue a CREDIT VOUCHER to the value of your balance payment. This voucher is valid for 12 months from the arrival date of your cancelled holiday. No other compensation or refund will be paid.

If you develop symptoms of COVID 19 whilst in Morzine and decide to self-isolate, Morzine Ski Chalets does not accept liability or responsibility to provide you with accommodation beyond your contracted holiday dates. 

 

 All other T&C's apply and can be found in full on our website in confirming a booking with MSC you are agreeing to our full T&C's.